Complaint & Grievance Policy
Last reviewed: 17 August 2026 · Version 2026-08-17-v1
1. What this covers
This policy explains how to raise a concern about a Recruiting Agent (RA) listing, a manpower requirement, another user's conduct, incorrect information, impersonation, fraud, unauthorised recruitment activity, or any other issue with the marketplace itself.
2. How to raise a concern
RA-specific concerns (incorrect information, expired/inactive registration, impersonation, fraud, misleading information, unauthorised recruitment) can be reported directly from an RA's public profile using the Report Agency Information form. General complaints, account concerns or anything else can be sent to office@recruitersfromindia.com.
3. Grievance Officer
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 3(2), the marketplace publishes the name and contact details of its Grievance Officer below.
Grievance Officer: Ms Shivani
Contact: office@recruitersfromindia.com
4. Response timelines
The marketplace's operating goal, consistent with Rule 3(2) of the IT Rules, 2021, is to acknowledge a complaint within 24 hours of receipt and to work towards resolution within 15 days where reasonably possible. Complex matters (for example, those requiring source re-verification with the official registering authority) may take longer; the reporter will be kept informed.
5. What happens after a report
Reports are reviewed internally by Staff/Admin and are not automatically published as allegations against a business. A report may result in: no action (if unsubstantiated), a request for more information, a source-review hold on an RA record pending re-verification, correction of marketplace-controlled fields, content/account moderation, or escalation to the appropriate authority where the platform operator is legally required to do so.
6. Escalation
If a reporter is not satisfied with how a complaint was handled, they may request escalation by replying to the same communication thread or writing again to office@recruitersfromindia.com referencing the original report. Matters concerning an RA's actual registration status should also be independently verified with eMigrate / the Protector General of Emigrants, since this marketplace is not the registering authority.